Jennifer Woppenkamp has spent more than two decades inside the rooms most consultants only read about, leading teams, fixing systems, and building cultures that actually hold.
With senior leadership experience across hospitality, marketing, finance, and human resources, including the Fairmont Empress, Fairmont Beijing, and Delta Ocean Pointe Resort, Jennifer knows what it takes to run complex operations where people and performance have to move together.
She is the creator of the Culture Continuum™, a framework that connects HR and operations through shared language and real metrics. No silos. No guesswork. Just leaders and teams who finally understand each other and know what to do next.
She also developed the Hospitality C.O.D.E., a learning program that helps organizations move beyond service delivery and into something far more powerful — making people feel seen and valued. Because in any industry, hospitality is the differentiator that can’t be copied.
Jennifer works with business owners and teams who are done with surface-level fixes. Her approach is warm, collaborative, and relentlessly practical, because how people feel at work shapes everything that follows.
She leads with lived experience, outside-the-box thinking, and a deep belief that the right culture isn’t a perk. It’s a competitive advantage.
